• Present card

• Operation of the transactions
• Renovation of the mark Visa
• As to recognize cards Visa
• How to recognize cards Visa Electron

• Card does not present/display

• Security in the sales at a distance
• Electronic commerce
• Payments by Moving body
• Payments by fixed telephone or postal mail
• Payments or reimbursements to cards Visa
• Payments appellants

Operation of the transactions

In order to make agile the operation of purchase of the consumer, you and its personnel must be able to process the payments with fast card effectively and,

What to do when a client presents/displays a card Visa

Electronic transaction

A. Cards of magnetic stripe

1. He verifies that the client is in agreement with the total amount of the transaction.
2. He passes the magnetic stripe of the card through the corresponding groove and follows the instructions that will appear in screen.
3. He asks for the client who signs the receipt. He compares the company/signature with the one of the card and realizes the rest of verifications of security that are opportune (for example, verification of the national identity document).
4. He gives back the card to the client along with his copy of the receipt of the realized transaction.

B. Cards with Chip



Following the type of terminal which it has the commerce will be the employee or the own holder of the card the one that has the card in its hand during the transaction.

The following procedure assumes that she is the employee or ordered of the commerce the one that has the card:

1. He verifies that the client is in agreement with the total amount of the transaction.
2. He inserts the card chip in the reading terminal and follows the instructions that will appear in screen.
3. He asks for the holder of the card that introduces its PIN or that signs the receipt. He retires the card of the reading terminal solely when this one indicates it.
4. He gives back the card to the client along with his copy of the receipt of the realized transaction

Transaction manual (“cod industry�)

Attention: The cards Visa Electron cannot be used in terminals manuals.

Procedure to follow to realize a transaction manual:

1. It inserts the card Visa in the terminal manual with the obverse forwards and upwards.
2. It places a proof of payment in the terminal, with the obverse forwards and upwards.
3. It throws of the handle of the terminal towards the right and, next, of right to left. This way, the data troquelados in the card and those of the commerce are printed in the proof of payment.
4. It retires the proof of the terminal.
5. It fills up the proof and it verifies that all the numbers are legible. It introduces the data following in the anticipated fields to the effect:
   • The date of the transaction
   • The amount, including the acronym of the local currency and the IVA.
   • A brief description of the benefit or the acquired product.
   • Finally it asks for by telephone a code to the authorization center
6. It indicates the total amount.
7. It asks for the client who signs the proof.
8. It compares the company/signature of the client with whom it appears in the space reserved for the company/signature to the back of the card. The surface of the space reserved for the company/signature must be intact; it does not have to include any correction manual nor, in any case, the word “void� (null).
9. Finally, it separates the copy of the proof and gives it along with the card to his holder.

Warning: If the company/signature printed in the proof is not resembled which appears in the card or seems to him that there is something it is suspicious, it calls by telephone to the authorization center and asks for a code. In this case, also it is possible to be directed to the financial organization in charge of the management of his terminal.

More Information

It contacts with his financial organization purchaser to receive more information about the procedures for the accomplishment of transactions with cards Visa.